Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Return shipping is free only for domestic orders. A 5% restocking fee applies to returns for a refund. US exchanges are always free, with no restocking fee.

For domestic US orders, you will be emailed a prepaid return label. For international orders we do not provide return labels, but will issue your refund once we receive your item(s).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You'll also need your order # to enter into the return portal to start a return.

All domestic returns will be emailed a prepaid return label once the return request is initiated and approved. Note: there is a 5% restocking fee on all returns for a refund. US exchanges are always free, with no restocking fee.

International returns & exchanges
International customers cover return shipping, duties and fees on returns and exchanges. Please mark the customs form "Returned Merchandise, Order #___" so your package is not held or charged duty when it arrives in the US. On an international exchange, the replacement item may be charged import duties and fees again on delivery.

Final Sale Items
Items marked as Final Sale, including products within designated sale collections or promotional events, are not eligible for return, refund, or exchange. By purchasing a Final Sale item, you acknowledge and accept these terms.

To initiate a return:

In your confirmation email from 11NIL, select the "View your order" tab.

You will be redirected to a new page where you can select "Request Return."

Follow the prompts to log in and fill out the return request.

Want an exchange? Choose your item and write the new size and/or color you would like in the notes.

Once we receive this request, you will be provided with a prepaid return label (domestic orders) and return instructions.

Once your item is received unworn and undamaged, we will issue a refund.

If you have any issues with your return, please email us at:
play@11-nil.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
US exchanges are always free, with no restocking fee. To exchange for a different size or color, start a request in the return portal (steps above) and write the size and/or color you would like in the notes. Once we approve your request, you will receive your return label (domestic orders), and we will ship your new item as soon as your return is received. If the item you want is sold out, we will let you know so you can choose another item or a refund.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days, minus the 5% restocking fee. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at play@11-nil.com.