If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Under each product detail page, you will find all farbic, care & content, & wash instructions.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

DOMESTIC ORDERS:

Orders are processed within 24–48 hours (1–2 business days, excluding weekends and holidays), then ship Express 2-Day (excluding weekends).

Orders under $175 ship for a $9.95 flat fee. For orders over $175, shipping is free.

Yes, we ship internationally through Shopify Markets Pro. International shipping is not express and ships at a consolidated rate and pace. Shipping and all customs fees are shown and paid up front at checkout.

Yes! US exchanges are always free, with no restocking fee. Start a return using the Returns Portal link below and write the size and/or color you would like in the notes, or email us at play@11-nil.com with your order #. Once your return is received, we will ship your new item. If the item you want is sold out, we will let you know so you can choose another item or a refund. International returns and exchanges: the customer covers return shipping, duties and fees. Please mark the customs form "Returned Merchandise, Order #___" with your order number so your package is not held or charged duty when it arrives in the US. On an international exchange, the replacement item may be charged import duties and fees again on delivery.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to return for a refund and/or order a new size or item. As a reminder, domestic return shipping is free & shipping is free on new orders over $175.

RETURNS:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

All returns are sent with a prepaid return label. Note: there is a 5% restocking fee on returns for a refund. US exchanges are always free, with no restocking fee.

International returns and exchanges: the customer covers return shipping, duties and fees. Please mark the customs form "Returned Merchandise, Order #___" with your order number so your package is not held or charged duty when it arrives in the US. On an international exchange, the replacement item may be charged import duties and fees again on delivery.

To initiate a return please click on the following link:

RETURNS PORTAL

NOTE: You must have your order # to enter it into the return portal. Make sure to include the # when writing your order number.

Once you have located your order in the return portal, you will be provided with a prepaid return label and return instructions.

If you have any issues with your return, please email us at:

play@11-nil.com